Privacy Policy

Oalix Smart Cloud

1. Introduction

At Oalix Smart Cloud, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website, products, and services.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number
Billing and shipping address
Payment details

b. Technical Information

IP address
Browser type and version
Device information
Cookies and tracking data

c. Transaction Information

Order history
Customer support inquiries
Service usage data

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders.
Provide customer support and respond to inquiries.
Improve our products, services, and website experience.
Send updates, offers, or promotional content (with your consent).
Ensure compliance with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with:

Service providers (e.g., payment processors, couriers) to complete transactions.
Legal authorities if required by law or to protect our rights.
Business partners in case of mergers, acquisitions, or restructuring.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against:

Unauthorized access
Alteration or disclosure
Accidental loss or destruction

Our website and systems use encryption, firewalls, and secure servers to safeguard your data.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, remember preferences, and analyze website traffic.
You may disable cookies in your browser settings, but some features of our website may not function properly.

7. Your Rights

As a customer, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data (subject to legal obligations).
Opt out of marketing communications at any time.
Restrict or object to certain data processing activities.

To exercise your rights, please contact us at info@oalixsmartcloud.co.ke.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.
Data related to legal, accounting, or reporting requirements may be kept longer as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website, and the revised date will be indicated at the top of the document. Continued use of our services after updates indicates acceptance of the new terms.